We deliver an excellent customer service to you due to:
Being personalised and responsive: Being a small business, we can respond swiftly to your individual needs, answer your questions promptly and respond to your requests in good time. Nobody likes a faceless bureaucracy, where emails are lost or ignored, or automated surveys are sent out, when all you want is the service you have paid for. This is why we believe in a personalised service, where we prefer talking to you rather than emailing you and asking for your input rather than assuming what you want.
Providing regular updates: We all know only too well the feelings of frustration and stress when professionals we rely on do not let us know what is going. To avoid this, we operate a policy of updating you as soon as we get feedback from the Council we will contact you and will chase Council officers on your behalf where they are being unresponsive, and will keep you updated regarding the progress of our planning appraisal and drawings development also.
Giving options and professional insights: Where there are choices to be made, we will be happy to discuss with you the full range of options, with their benefits and drawbacks, including our recommendations, based on our professional experience, knowledge and expertise. As required by the RTPI code of conduct, we will listen to your needs and will not try to impose our personal opinions or tastes on your project, as we recognise that we are here to serve you to empower your project.
A guaranteed commitment to working to agreed timescales: As part of this commitment, where we are not dependent on the actions of external bodies (such as the Local Planning Authority or technical specialists), we can agree to a delivery timetable with you. Where we are responsible for failing to keep to these deadlines, we will financially compensate you for the inconvenience, as specified in our contract.
Offering a complete service: By being able to offer you the entire service for each part of the planning process, for a large range of projects and for most types of planning applications, we are able to offer you the complete package, making your life easier, saving you time and stress. For all of the different types of projects we do, please click HERE, and for all of the services we offer, please click HERE.